Frequently Asked Questions

Regular carpet cleaning – how often is enough?

 

This is largely dependant on the degree of soiling that the carpet receives. Households with pets require more regular cleaning (say, 6 monthly), but generally speaking, a yearly clean for any household is important to maintain the durability of the carpet and hygiene within the home.

What do you charge?

 

It is best to speak to Kris directly so that he can obtain a good understanding of your home and provide updated pricing and discuss potential service package combinations.

As a guide, for carpet cleaning, Kris charges a minimum call out fee of $210 (incl. GST) for up to three rooms. For further rooms, a lesser fee will be added to the price for each additional room, plus any ‘add-on services’ such as rug cleaning or upholstery.

Preparing for your visit - what should I do?

 

Please ensure the floors are cleared as much as possible so that no loose items are lying around.

Will you move my furniture out of the way?

 

In a word, no. However, Kris will happily move only small/light furniture items (for example, small coffee tables or light chairs)- but within reason. As such, Kris will steam clean around all furniture that is present on arrival.

Please note, ClearVis does not move any heavy furniture such as beds (not on wheels), desks, TVs, or computers, shelving or any other heavy furniture. In bedrooms, bedside tables with items on them such as lamps or other personal items will not be moved or touched.  

Should I be at home while you clean?

It is not necessary to be home during the cleaning process, however this is purely a personal choice and dependant on each person’s circumstances and work schedule. Many of Kris’ customers are comfortable with him cleaning their carpets whilst they’re at work out running errands. If Kris needs to chat about the history of the carpet or discuss noticeable stains, he will send a text message or note. Please speak with Kris if you have any questions or concerns and he will be happy to accommodate.

Stains – can you remove them all?

 

Kris will endeavour to remove all spots, stains marks and blemishes from your carpets and will be successful ninety percent of the time. However, an unfortunate ten percent of stains may not be removed due to the nature of the marking. Click here for more information

Drying time – how long?

 

ClearVis adopts a more conservative estimation and recommends customers to expect at least 24 hours to dry, however most carpets can be dry within 8 hours (or less).  Click here for a more detailed explanation.

Why do you use a portable machine rather than the truck mount?

To compare the truck mounted system with the portable system - the result and quality is the same - both implement the same heat extraction cleaning method.

 

Granted, most Hobart carpet cleaners deal with truck mounted cleaning equipment, however the popularity of the portable machine is extensive on the mainland, with various operators implementing it as auxiliary equipment to their truck mounted system.

 

ClearVis uses the portable machine for its very named purpose – portability! The benefit allows access within apartment buildings and tighter spaces.   Furthermore, as a business investment it’s lighter and more cost effective that a heavy mounted machine and it puts less weight on the motor vehicle around town. 

For the home owner, the benefit of the portable machine is there are no cords or hoses running outside, leaving doors open for pets to escape, or insects to fly in!

As carpet cleaning technology has advanced over the last many years - portable machines now offer exceptional performance due to their updated heating technology, bringing not only the benefits of mobility, but quality that is equally comparable to the truck mounted alternatives.  

My carpet or rug has curling and rippling at the edges after a clean – why?

Occasionally some carpets might incur ripples or waves after the carpets have been cleaned.

In most cases, once the carpet is fully dry it will lay flat again.  Whilst some carpets might feel dry, there may still be moisture retained in the layers beneath, causing the carpets to expand. Before becoming overly alarmed, allow carpets sufficient time to dry. For some rare carpets, this might not be achieved for up to three days (particularly carpets with a loop weave, or those that contain wool or nylon material).

What causes rippling? The short answer - its due to the way the carpet was manufactured.   The long answer involves a number of contributing factors (one or more at the same time):

  • Latex displacement
    Caused by the manufacture of the carpet. The carpet contains an adhesive between the top fabric and the backing. Some adhesives absorb moisture more than other products and as a result, it expands and becomes readily noticeable and causes some carpets or rugs to curl and ripple in places, resulting in waves.

  • Type of carpet fibres
    Wool takes the longest to dry, and nylon is also a slow dryer. As a result, carpets containing the bulk of these fibres are more likely retain water into the backing of the carpet and the adhesive.

  • Improper installation
    Carpets need to be properly stretched into place and tacked down otherwise they will quickly fall into its previous unstretched state resulting in wrinkling.

  • Carpet ageing
    The backing and adhesive within old carpets can start to fatigue over time, affecting the integrity of the carpet, resulting in buckling.